Frequently asked questions about chocolate fountain hire

Who hires your fountains?

Simple, absolutely anyone.  We're extremely popular for weddings as some couples use the fountain in place of a dessert.  You may be surprised on how much money you can save by using a chocolate fountain as a dessert.  Other favourties are birthday parties, balls and product launches.

Doesn't it all get a bit messy?

If left to your own devices, just think Vicar of Dibley!  With a Fantastic Chocolate Fountain you will get one or two trained operators (one of which will be Eddy or Tania) who will make absolutely sure your fountain is kept clean and stocked with your choice of dips.  We provide bins and will also take all rubbish away at the end of the event.

How long do you run for?

We normally run for 3 hours on our large fountains and 2 hours on our medium fountains (this doesn't include set up or break down of the fountain). 

How long does it take to set up?

We normally allow 1.5 hours to set up a fountain and/or a fountain and palm combination.  For Candy Buffets, it takes just 30 mins, Beverage Fountain is 30 minutes and large ice sculptures (such as the strawberry clam) is around 45 mins.

Are you insured?

Yes, we have full public liability insurance through Simply Business for £2m.

 Are your fountains safe?

Yes, all our fountains are PAT tested to ensure electrical safety.

Do you hold hygiene certificates?

Yes, we hold Food Hygiene Certificate Level Two and are registered and inspected by Worcester City Council Environmental Health, where we have gained a 5 Star Rating (Excellent)!

Do you reuse chocolate?

No, never. Any remaining chocolate at the end of an event is offered to you or your guests.

Do you use oil in your fountains?

No, never. We only use the finest Belgian chocolate so using oil is definitely not needed.

Can you help theme our fountain?

Absolutely. We always ask if you have a theme or colour in mind and will decorate the fountain surround to match. This is part of our all inclusive package.

Can we have a dip that isn't listed?

We will certainly do our best.  Some items aren't suited for use with a fountain, for example sponge cake, because it easily crumbles and blocks the fountain, but we're more than happy to discuss this with you.

Do I have to have the package shown or can I tweak it?

Nothing is set in stone, so if you want fewer or more dipping items or less dipping time, then please contact us for a revised price - we're here to make you event exactly how you want it to be.